What High-Performance IT Managed Services Look Like in 2025
Plenty of IT managed services models maintain the status quo. But how many are built to move with your business?
The high-performing firms we work with aren’t looking for bundled support and 3-tier escalation paths – they want flexibility, embedded specialists, and KPIs that reflect business impact, not just ticket velocity.
We’ve broken down what modern ITMS needs to look like in 2025 here:
Tech Doesn’t Deliver Change – People Do
There’s a tendency, still, to treat technology projects as if they’re about technology. But 18 years of watching how they actually play out – across front, middle and back office – says otherwise.
Saragossa Accelerates US Expansion with Another Key Leadership Appointment
We’re thrilled to announce that Ryan Grant has joined Saragossa as Director of our soon-to-open New York office.
With over a decade of industry experience and a standout track record from La Fosse, Ryan is the latest senior hire as we continue to scale our US presence — following the recent appointment of Andy Turton to lead contract operations. We’re excited to welcome Phin Smith as Head of Consulting and Project Delivery and Jamie Smith as Head of Managed Services—two industry leaders who bring deep expertise in investment technology, operational efficiency, and data-driven transformation.
Rethinking Managed Services for Alternative Investment
Buy-side firms today aren’t just looking for ticket resolution or templated support models – they’re looking for partners who understand the shape of their business, the pressure points on their teams, and the pace at which things need to move.
We’ve written about where the traditional MSP model falls short – and what a better-fit approach looks like for firms operating in high-change, high-complexity environments.
2025 UK Salary Guide & Market Trends Report
There’s a lot of noise about alternative data right now, but peel that back, and what you’ve got is something more serious. Not hype. Not novelty. But firms using new signals, fresh insight, and better-timed views to sharpen their edge and make calls others can’t.
And the buy-side? It’s not dipping a toe in. It’s already building models, making decisions, and shaping strategies around it.
Not all firms are there yet – but the ones that are, look different. They’re quicker. More confident. And often, just a bit ahead of everyone else.
How the Buy-Side is Using Alternative Data to Stay One Step Ahead
There’s a lot of noise about alternative data right now, but peel that back, and what you’ve got is something more serious. Not hype. Not novelty. But firms using new signals, fresh insight, and better-timed views to sharpen their edge and make calls others can’t.
And the buy-side? It’s not dipping a toe in. It’s already building models, making decisions, and shaping strategies around it.
Not all firms are there yet – but the ones that are, look different. They’re quicker. More confident. And often, just a bit ahead of everyone else.
Business Analysis: Moving Beyond Process and Into Profitability
As tech gets more advanced, and businesses rely even more on digital tools, there’s an inevitable question: should desktop engineering be handled in-house, or is outsourced desktop engineering the way to go?
New Leadership Hires Reinforce Saragossa’s Growth in Investment Technology
The need for expert guidance, scalable solutions, and seamless execution has never been greater. At Saragossa, we’re committed to helping firms stay ahead—so we’re investing in the right leadership to drive real impact.
We’re excited to welcome Phin Smith as Head of Consulting and Project Delivery and Jamie Smith as Head of Managed Services—two industry leaders who bring deep expertise in investment technology, operational efficiency, and data-driven transformation.
In-house vs Outsourced Desktop Engineering: The Five Key Factors That Matter
As tech gets more advanced, and businesses rely even more on digital tools, there’s an inevitable question: should desktop engineering be handled in-house, or is outsourced desktop engineering the way to go?
Proudly Announcing Our Partnership with Noah’s Ark Children’s Hospice
After a year of daily 5km runs by our Co-founder Jimmy Lloyd, pushing through illness, bad weather, and multiple cities to raise money for this incredible cause, we’re making it official: Noah’s Ark Children’s Hospice is our official 2025 charity partner.