Plenty of IT managed services models maintain the status quo. But how many are built to move with your business? The high-performing firms we work with aren’t looking for bundled support and 3-tier escalation paths - they want flexibility, embedded specialists, and KPIs that reflect business impact, not just ticket velocity. We’ve broken down what modern ITMS needs to look like in 2025 here:

Author : Saragossa

Time to read 3min

There’s a tendency, still, to treat technology projects as if they’re about technology. But 18 years of watching how they actually play out - across front, middle and back office - says otherwise.

Author : Saragossa

Time to read 3min

We’re thrilled to announce that Ryan Grant has joined Saragossa as Director of our soon-to-open New York office. With over a decade of industry experience and a standout track record from La Fosse, Ryan is the latest senior hire as we continue to scale our US presence — following the recent appointment of Andy Turton to lead contract operations. We’re excited to welcome Phin Smith as Head of Consulting and Project Delivery and Jamie Smith as Head of Managed Services—two industry leaders who bring deep expertise in investment technology, operational efficiency, and data-driven transformation.

Author : Saragossa

Time to read 3min